Refund and Cancellation Policy for Scaling Up X Workshops

Cancellation by Participant:

  1. Cancellation Request:

    • More than 30 days before the event: Full refund minus a $200 processing fee.

    • Between 15-30 days before the event: 50% refund.

    • Less than 15 days before the event: No refund.

  2. Substitute Attendees:

    • Participants may send a substitute attendee in their place at no additional cost. Notification must be provided at least 5 days before the event.

Cancellation by Organizer:

  1. Event Cancellation:

    • If the workshop is canceled by the organizers due to unforeseen circumstances, participants will receive a full refund of the registration fee. The organizers are not responsible for travel, accommodation or any other expenses incurred by participants.

  2. Event Postponement:

    • If the event is postponed, participants can either:

      • Transfer their registration to the new event date.

      • Request a full refund.

Refund Processing:

  1. Processing Time:

    • Refunds will be processed within 14 business days from the date of the cancellation request approval.

  2. Payment Method:

    • Refunds will be issued using the same method as the original payment.

Force Majeure:

  • The organizers are not liable for any refund or compensation if the event is canceled or postponed due to circumstances beyond their control, such as natural disasters, government restrictions or other emergencies.

Contact Information:

  • For cancellations, substitutions or any questions regarding the refund policy, please contact our support team at hello@janinezappini.com.